In this session, you’ll learn how to effectively prepare audio and video content for integration into your AI chatbot using transcripts. We will cover how to extract valuable insights from your multimedia content by converting it into searchable text, making it easier for your AI chatbot to discover and deliver relevant information to customers. Whether you’re dealing with podcasts, webinars, or video tutorials, this session will provide practical guidance on structuring multimedia data so your chatbot can leverage it as part of the customer’s self-service journey.
By the end of this session, you will:
Understand the role of transcripts in making video content searchable by AI chatbots.
Learn best practices for generating, organizing, and transforming transcripts into a searchable knowledge base.
Understand how to enhance discoverability and relevance by aligning the knowledge base with customer needs.
Gain insights into how a well-managed knowledge base improves chatbot accuracy and customer satisfaction.
Agenda
Introduction & Overview
Introduction to the importance of transcripts in creating a searchable knowledge base.
How Transcripts Make Video Content Searchable
Overview of how transcripts improve chatbot functionality by converting multimedia into searchable text.
Best Practices for Generating and Organizing Transcripts
Tools, techniques, and structures for creating and organizing transcripts into a useful knowledge base.
Transforming Transcripts into a Searchable Knowledge Base
Strategies for aligning the knowledge base with customer needs and enhancing discoverability.
Tools and Techniques for Managing a Searchable Knowledge Base
Introduction to key tools and platforms for managing transcript-based knowledge bases.
Q&A and Next Steps
Open discussion and actionable steps for preparing multimedia content for chatbot integration.
Please note that this will be an Interactive Session, you will be able to:
Follow the provided examples & make adjustments yourself.
Get real-time feedback and ask questions to address any issues or questions.
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